Frequently Asked Questions

Bitcoin is a worldwide cryptocurrency and digital payment system called the first decentralized digital currency, since the system works without a central repository or single administrator.

The system is peer-to-peer, and transactions take place between users directly, without an intermediary (like  a bank, Visa or Paypal). The transactions are verified by thousands of computers all over the world and recorded in one giant a public distributed ledger called a blockchain.

Bitcoin is therefore fundamentally different from conventional payment networks (such as Visa or Paypal), because it is fully decentralized. It is not controlled by one or more actors, but instead the network is kept in check by a giant super computer made up of thousand of computers from around the globe.

Check out the video below for an excellent explanation: 

We are a brand passionate about the upcoming crypto currency revolution, focused on creating quality, well-designed products that we wanted ourselves.

No. We sell exclusively through our online shop. This allows us to keep our overhead costs down and keep our prices affordable. The beauty of selling online is that we can reach millions of people around the globe and and focus on what we do best, designing new products.

We ship worldwide from different locations, which are selected to be the closest to the order destination. The locations we ship from include the USA, Canada, Europe, Australia and Japan.

We accept bitcoin and major credit cards such as Visa, MasterCard, American Express and Discover. In addition, we also accept payments through PayPal or Apple Pay.

We ship to almost every country in the world.

We ship worldwide from different locations, which are selected to be the closest to the order destination. The locations we ship from include the USA, Canada, Europe, Australia and Japan.

Shipping costs are calculated during check-out.

Shipping starts from $4.69 for t-shirts and from $8.49 for sweatshirts and hoodies. Please note that you are responsible for all duties and import taxes that may apply (if any).

All our items are made to order; no mass production here! This allows us to concentrate on creating more designs, as well as to offer you a larger range of items.

The designs are printed and shipped by our production partner from a few different facility locations (USA, Europe and Japan) and your order will be created and shipped from the location which will result in the fastest creation and delivery time. For example, some orders may be shipped from Europe to customers in Europe.

The general fulfillment and shipping times are as follows:

• fulfillment of an order will take between 2 - 5 business days;
• once your order has been fulfilled, shipping will take between 2 - 7 business days.

Apparel and mugs:

We use UPS SurePost as shipping method. That means UPS picks up and either makes the delivery or drops the package at the buyer's local post office and the mail carrier makes the drop.

Other items:

The shipping method may vary depending on the type of item and vendor.

Please note that while we aim to deliver your order in as few packages as possible, it may sometimes be the case that items from different vendors are shipped to you from different locations. Therefore, it is a possibility that items from different vendors may arrive in separate packages.

We ship worldwide from different locations, which are selected to be the closest to the order destination. The locations we ship from include the USA, Canada, Europe, Australia and Japan. Therefore, if you live in one of the aforementioned regions you won't be charged custom fees or import taxes. However, if you live outside one of the aforementioned regions custom fees or import taxes may apply. If custom fees or import taxes would apply, these are to be borne exclusively by the customer. In this regard, every country has different regulations on how they handle imported goods. We recommended you visit this duty calculater to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Once your order has been shipped, you will receive an email with a tracking number. This tracking number will allow you to track your order status on the Track Order Status page.

Bitcoin Gear's return and refund policy is set forth on the Return and Refund Policy page.

T-Shirts: Please refer to our Size Chart for details about the measurements of our t-shirts.

Sweatshirts: Please refer to our Size Chart for details about the measurements of our sweatshirts.

Hats: Please refer to our Size Chart for details about the measurements of our hats.

We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.

We use high quality water-based inks to produce the softest printing possible. Some of the printing may fade a little after multiple washes.

While we do all of our design in-house, we don’t do our own manufacturing. We partner with great manufacturers within and outside the US for each of our products.

Below we describe how you can use a previously initialized TREZOR hardware wallet with an Android smartphone using the Mycelium mobile wallet. Your TREZOR hardware wallet must be setup before use with the Mycelium mobile wallet.

First, make sure you have the latest version of the Mycelium mobile wallet installed on your Android device. Open the Mycelium mobile wallet on your Android device and select “Create New”. If you already have the Mycelium mobile wallet installed on your device then skip this step.

Select the “Accounts” tab. Click the key symbol on the top right to add a new account.

Click “Advanced” on the bottom of the page.

Under “Import a Trezor-HD account” select “Trezor”.

Connect your Android device with your TREZOR hardware wallet using a microUSB to microUSB OTG cable.

Enter your TREZOR hardware wallet pin code on the Android device. The numbers will be displayed on the screen of your TREZOR hardware wallet.

Enter your TREZOR hardware wallet’s passphrase, if you have one. Any passphrase will create a valid wallet. If your wallet shows a zero balance, restart the process and double check that the passphrase was entered correctly.

The Mycelium mobile wallet will scan for accounts on your TREZOR hardware wallet. This can take a few moments.

In the present example we have one account based on the passphrase entered. Click on an account to load that account or tap “Import next unused account” to add a new account.

Name your TREZOR account. This is how it will be displayed in the Mycelium app.

You can now send payments from your TREZOR hardware wallet from within the Mycelium mobile wallet.

Please note that even if the TREZOR hardware wallet is disconnected from your Android device after use, your wallet(s) and its addresses will still be viewable in watch-only mode on your Android device. This way you are still able to view your balance, generate new addresses, and receive payments. However, sending cryptocurrency from your TREZOR wallet using the Mycelium mobile wallet on your Android device is only possible if your TREZOR hardware wallet is connected with your Android device through a microUSB to microUSB OTG cable.

The Cryptosteel is a device the size of an iPhone 8 made of 100% stainless steel, specially designed to conserve indestructible and indelible the seed key your or your TREZOR One or TREZOR Model T. With Cryptosteel, you can rest easy, knowing that your unique seed key is securely stored.

When installing your TREZOR device, a unique seed key of 12 or 24 words (depending on which model you use) is generated that you must (1) accurately record (i.e. spelled correctly and in the correct order) and (2) backup only offline in a secure location to which only you physically have access.

Said seed key is a backup of the complete contents of your TREZOR. In the event of unforeseen events (for example, theft or loss of your TREZOR device, damage to your TREZOR device or if you have forgotten the PIN code), the unique seed key will be your only means to regain access to your cryptocurrencies and your other digital data you have stored on the TREZOR device (such as passwords or U2F security tokens).

WARNING: It is very important that you back up your seed key only offline in a secure location where only you have access physically. Never make a digital copy of your unique seed key.

Given the major importance of your seed key, it is strongly recommended to use the Cryptosteel to maintain said seed key indestructible and indelibly. Made 100% out of German stainless steel, the Cryptosteel is fireproof (the device withstands temperatures up to 1200 °C/2100 °F), water and violent shocks (explosions, heavy pressure, heavy impacts etc.).

The Cryptosteel is made out of two sides that you can open separately (butterfly movement). Each side has room for 12 words of maximum 4 letters. Use the steel letters provided to assemble your seed key and insert it in the correct order in the Crypsoteel.

Do not worry, this is completely normal.

Each side of Cryptosteel has room for 12 words of maximum 4 letters.

So insert only 4 first letters of each word of your seed key in the Cryptosteel.

The first 4 letters of each word are enough to keep your seed key complete, even if a particular word in your seed key consists of more than 4 letters. Indeed, the seed key is made out of BIP39 MNEMONIC type words. These particular type of words have the property that the first 4 letters are sufficient to know the corresponding complete words.

Each side of Cryptosteel has room for 12 words of maximum 4 letters.

In case one or more words from your seed key contain less than 4 letters, use the blank tiles (included in the set) to fill the empty spaces, so that each line of the Cryptosteel is completely filled.

In this regard, we recommend that you first compile your entire seed key outside of the Cryptosteel before starting to insert them into the Cryptosteel.

After having signed up as an affiliate through the Bitcoin Gear website, the affiliate can log into his/her account through Bitcoin Gear’s Affiliate Program page. From there the affiliate can access his/her referral link which the affiliate can use to promote the Bitcoin Gear website.

Specific referral links for specific pages on the website can also be generated by the affiliate on the ‘Link Generator’ page in the affiliate’s account.

If a referred visitor makes a purchase within 30 days from his first referral to the website, his purchase will be associated with the referring affiliate, who will earn a referral fee on the completed purchase.

If a referred visitor makes a purchase within 30 days from his first referral to the website, the referring affiliate earns a referral fee, calculated as a percentage of the order’s total (but excluding the amount of taxes and excluding costs of shipping & handling) after the order's total is lowered with 1% (which covers payment provider processing fees).

If the referred visitor makes a purchase within 30 days from his first referral to the website, his purchase will be associated with the referring affiliate.

When the 30 days pass, the visitor will no longer be associated with the affiliate and future purchases will not be associated with the referring affiliate.

The referral fee is 10%, calculated as set out above.

All items on the Bitcoin Gear website are eligible for referral fees, except for the Trezor Hardware Wallet which is excluded from Bitcoin Gear’s affiliate program.

An affiliate can track the purchases from his/her referral through the ‘Orders’ page in the affiliate’s account.

The earned referral fees will be paid out to the affiliate only if and when a total amount of $25 in referral fees has been accumulated by the affiliate.

The earned referral fees which are eligible for payment, will be paid (1) either to the affiliate’s registered PayPal account or (2) in bitcoin to the affiliate's bitcoin address. To get paid, the affiliate needs to register its PayPal account and/or bitcoin address on his/her personal information page (i.e. second tab) in his/her affiliate account.

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For additional information about Bitcoin Gear please use the Contact Form or email us at customerservice@bitcoin-gear.com.